Introduction and Purpose

At IT Mates (Manchester) Ltd we are committed to protecting and respecting the privacy and security of personal information. This policy describes how we collect and use personal information about you.

We are responsible for deciding how we hold and use personal information. We are required under data protection laws to notify you of the information contained in this policy and we adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from 25 May 2018, together with any domestic laws subsequently enacted.

If you do submit personal information by ordering products, services or completing a web form registration, you can be assured that we will use your personal information only to support your continuing relationship with IT Mates (Manchester) Ltd.

This notice applies to current and former Clients, visitors to our website, and those who have used or registered for any of our products and services.

This policy does not form part of any contract that you may have with the Company. It is for information purposes only.

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Personal Information Collection by us:

We endeavour to collect and use your personal information only with your knowledge and consent and especially when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information or when you respond to communications from us.

We may also collect your information if you request a quote from us whether via a website form or via our live chat.

The type of personal information we may collect could include, for example, your name and postal address, date of birth, email address, telephone number, email address, and credit/debit card information; lifestyle and other information collected on registration.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

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Personal Information Collection you give us:

This is information about you that you give us by filling in the contact form on our website, corresponding with us by phone, e-mail, post, WhatsApp, Live Chat, website, Facebook adverts and other social media platforms or otherwise, or if you provide information to us through a third party. The information you give us may include: full name, address, e-mail address, phone number, date of birth, office and home address, bank account details: name of account holder, account number and sort code, and other financial information needed to start or maintain business relationship.

If you contact us using the telephone numbers listed on our website, we may but don’t need to, record calls for training and monitoring purposes.

By using any of our services, including our website, and by providing us with any personal information you are indicating that you consent to the use of your personal information as set out in this policy.

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Information we receive from other sources

This is information we receive about you if you use our website or other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data. We work closely with third parties such as business partners, sub-contractors, delivery services, IT suppliers, advertising networks. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

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How will we use your information

We may use your information for several purposes which includes: processing your orders and managing and administering your account, delivering any services, products or information requested by you, performing the contract that we have entered to, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when require or when we need to comply with legal obligations. We may need to use your information also to help administer your existing IT services already provided by third parties or permit selected third parties to provide you, with information about goods or services we feel may interest you.

We may also undertake market and product analysis based on your use of our services and products and contact you with information about our new products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).

If you do not want us to use your data in this way, or to pass your details on to third parties, please let us know when you submit the relevant data which could be on our online contact form, or any other form on which you submit information to us.

If you have consented to receive details of products and services, you can contact us at any time to have your details removed from our list or to update your information or to otherwise tell us how you would like to receive information about our and/or third-party products and services. To update your preferences please email [email protected] and quote your mobile and/or account number in the body of the email and tell us what you want us to do (i.e. 'opt-out Email’, 'opt-out SMS).

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Disclosure of your information

You agree that we have the right to share your personal information with any member of our Company, selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter with you; analytics and search engine providers that assist us in the improvement and optimisation of our website.

We may disclose information about you and your personal details to third-parties in the event of:

* we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be one of the transferred assets to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.

* If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our contractual obligations. This includes exchanging information with other companies

and organisations for the purposes of fraud protection, dept recovery if you are unable to make payments under your contractual agreement.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to me/us without your consent.

All third parties are required to take appropriate security measures to protect your personal information in line with herein policy.

Please note that we do not sell or pass your personal information to third parties (other than aforementioned) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.

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Social media, reviews

Any blog, review or other posts or comments you make about us, our products and services on any of our reviews or user community services will be shared with all other members of that service and the public. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

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Where do we store your data

Personal data is kept in secure password protected Company’s IT systems, which includes Cloud storage offered by third parties such as iCloud and OneDrive.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), in meaning of physical location of third parties cloud servers, such as Microsoft or Apple we ensure that there are adequate safeguards in place to protect your information in accordance with this notice.

For information processed through our website this may be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If we have given you (or where you have chosen) a password which enables you to access certain parts of our IT system, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not fully secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.

Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. IT Mates (Manchester) Ltd cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

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Cookies

Our website may use cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our website and allows us to improve it.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other device if you agree. Cookies contain information that is transferred to your device’s hard drive.
We may use the following cookies:

Strictly necessary cookies.

These are cookies that are required for the operation of our website and include, for example, cookies that enable you to log into secure areas of our Site.
Analytical/performance cookies.
They allow us to recognise and count the number of users of our website and to see how users move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Remarketing Cookies.

We may use these cookies to tailor specific advertisements to you after you leave our website that will be shown on third party websites to enable us to provide you the latest offers and information.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website or access the services we may provide to you through it.

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Data retention

In most cases we will only hold your personal data for as long as is necessary to continue to use our services, and for a reasonable period of time as required by law (we may be legally required to hold some types of information) or as set out in any relevant contract we have with you.

We will hold your data for up to 5 years after the expiry of the contract or service agreement.

For unsuccessful enquiries, we will hold your data for up to 2 years from the date on which the enquiry is sent. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

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Your rights

You have a full right to request the details of the personal information we may hold about you, require us to correct any imprecisions in your information, make a request for us to delete any personal data we may hold about you or ask us not to process your personal data for marketing purposes. The most efficient contact way is by sending us an email to [email protected]. After taking all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you, we shall respond as soon as we can.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Changes to our privacy policy

IT Mates (Manchester) Ltd reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

If you have any questions or comments regarding herein privacy policy, please write to: Data Protection, IT Mates (Manchester) Ltd, 4 Adstone Close, Manchester, M4 7DY or send an email to: [email protected]